Refund Policy

1. Overview

At e-IPTV, we strive to provide the highest quality IPTV streaming service. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting them.

2. Free Trial Period

We offer a free trial period to allow you to test our service before committing to a paid subscription. During this trial period, you can evaluate the service quality, channel availability, and compatibility with your devices at no cost.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

• Technical Issues: If you experience persistent technical problems that prevent you from using the service, and our support team cannot resolve the issues within 48 hours
• Service Unavailability: If the service is unavailable for more than 72 consecutive hours due to issues on our end
• Billing Errors: If you were charged incorrectly due to a system error
• Duplicate Charges: If you were charged multiple times for the same subscription

4. Non-Refundable Circumstances

Refunds will NOT be provided in the following situations:

• Change of mind after the free trial period has ended
• Inability to access the service due to internet connectivity issues on your end
• Incompatibility with your device that could have been determined during the free trial
• Violation of our Terms of Service resulting in account suspension
• Partial use of the subscription period (subscriptions are non-refundable after 7 days of activation)
• Geographic restrictions or content availability changes

5. Refund Request Process

To request a refund, please follow these steps:

1. Contact Support: Email us at [email protected] within 7 days of your subscription activation
2. Provide Information: Include your account details, subscription information, and reason for the refund request
3. Allow Investigation: Our support team will investigate your case and may request additional information
4. Await Decision: We will respond to your request within 3-5 business days

6. Refund Processing

If your refund request is approved:

• Refunds will be processed to the original payment method used for the purchase
• Processing time may vary depending on your payment provider (typically 5-10 business days)
• Your account access will be terminated immediately upon refund processing
• Any bonus items or promotional offers will be revoked

7. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If service issues occur partway through your subscription period
• For pro-rated refunds when downgrading subscription plans
• At our discretion for exceptional circumstances

8. Chargebacks and Disputes

If you initiate a chargeback or payment dispute without first contacting our support team:

• Your account will be immediately suspended
• We reserve the right to pursue collection of any disputed amounts
• Future service may be denied
• We encourage resolving issues through our support team first

9. Subscription Cancellation

You may cancel your subscription at any time:

• Cancellation prevents future billing but does not entitle you to a refund for the current period
• You will retain access to the service until the end of your current billing period
• To cancel, contact our support team or use the cancellation option in your account settings

10. Promotional Offers and Discounts

Special terms may apply to promotional subscriptions:

• Promotional pricing may have different refund terms
• Bundled offers may require return of all included items
• Limited-time offers may have shorter refund windows

11. Force Majeure

We are not liable for refunds due to circumstances beyond our control, including but not limited to:

• Natural disasters
• Government regulations or restrictions
• Internet service provider issues
• Third-party content provider changes

12. Customer Satisfaction

While our refund policy has specific terms, we value customer satisfaction. If you're experiencing issues with our service, please contact our support team first. We're committed to resolving problems and may offer alternative solutions such as:

• Technical support and troubleshooting
• Account credits for service interruptions
• Plan modifications to better suit your needs
• Extended trial periods in special circumstances

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our service after changes constitutes acceptance of the updated policy.

14. Contact Information

For refund requests or questions about this policy, please contact us: